Double Dee Equine LLC

Return and Refund Policy

Last Updated: October 8, 2026

At Double Dee Equine LLC, we take pride in creating handmade and custom horse tack for our customers. We want you to be happy with your purchase and are committed to addressing concerns fairly and professionally.

Because many of our products are handmade or customized to individual specifications, we ask that you review this policy carefully before placing an order.

1. Return Eligibility

Customers must contact us before returning any item.

For eligible, non-customized products, return requests must be submitted within 14 days of delivery. Items must be unused, in their original condition, and returned with any original packaging and included accessories.

Items that show signs of use, damage caused after delivery, or alterations made by the customer may not qualify for a return, except where required by applicable law or where the issue is covered by an applicable product warranty.

Approval of a return request does not guarantee a refund until the returned item has been received and reviewed.

2. Custom and Personalized Orders

Many of our horse tack products are handmade or made to order using customer-selected measurements, colors, materials, hardware, designs, or other specifications.

Because these products may be created specifically for an individual customer, custom or personalized items are generally not eligible for returns or refunds due to a change of mind, incorrect customer-provided measurements, or a change in personal preference, except where required by law or where the product is defective or does not conform to the agreed order specifications.

Please carefully review all measurements, design choices, and customization details before submitting your order.

If you believe your custom item was made incorrectly, arrived damaged, or has a manufacturing defect, please contact us so we can review the issue and determine an appropriate resolution.

3. Incorrect, Defective, or Damaged Items

We want every order to arrive in the condition expected.

If you receive an incorrect item, discover a manufacturing defect, or receive a product damaged during shipping, please contact us within 7 days of delivery, when reasonably possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the item and, if applicable, the packaging.

• Any relevant customization details.

Please discontinue use of any item that appears damaged or unsafe.

After reviewing your request, we may offer an appropriate remedy, which may include a repair, replacement, correction, refund, or another resolution, depending on the circumstances and applicable law.

Please do not send an item back before receiving return instructions from us.

Nothing in this policy limits any rights you may have regarding defective, misdescribed, or incorrectly supplied goods under applicable law.

4. Incorrect Measurements and Customer-Provided Information

Customers are responsible for checking measurements and providing accurate specifications for custom horse tack.

If a product is made according to the measurements and specifications supplied by the customer but does not fit as expected, the item may not qualify for a return or refund solely because of fit or measurement issues.

If you believe we made the item differently from the specifications confirmed for your order, please contact us. We will review the order details and work with you toward an appropriate resolution.

We encourage customers to double-check all measurements and contact us before ordering if they need clarification about sizing or customization.

5. Cancellations and Order Changes

If you need to cancel or change an order, please contact us as soon as possible at doubledeeequine@gmail.com.

We will do our best to accommodate requests received before production begins. However, once materials have been prepared, customization has started, or an item has been completed or shipped, cancellation or modification may no longer be possible.

Any cancellation or refund will be handled according to the status of the order, the circumstances, and applicable law.

6. Refunds

If a refund is approved, we will notify you of the decision and the applicable refund amount.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider and financial institution.

Original shipping charges and return shipping costs may be nonrefundable for approved change-of-mind returns, where permitted by law. If an item is defective, damaged, incorrectly supplied, or otherwise eligible for a remedy under applicable law, shipping costs and other remedies will be handled as required by law and the circumstances of the order.

We cannot guarantee the exact date a refunded amount will appear in your account after the refund has been processed.

7. Exchanges and Repairs

Exchanges and repairs are reviewed on a case-by-case basis.

Because our products may be handmade or customized, replacement items may require additional production time. If an exchange or repair is approved, we will communicate the next steps and any applicable costs before proceeding.

Where an item requires correction because of our error or a qualifying defect, the resolution will be handled in accordance with applicable law.

8. Return Shipping

Customers requesting a return for reasons unrelated to a product defect or our error may be responsible for return shipping costs, where permitted by law.

For items that arrive damaged, are incorrectly supplied, or qualify for another remedy, we will provide return or shipping instructions as appropriate.

Returned products should be packaged securely to prevent additional damage during transit. Customers should retain tracking information for any return shipment.

9. Items Not Eligible for Change-of-Mind Returns

Except where required by applicable law, the following generally do not qualify for returns or refunds solely because of a change of mind:

• Custom-made or personalized horse tack.

• Items made to customer-provided measurements or specifications.

• Items that have been used, modified, or damaged after delivery.

• Items returned without prior contact or authorization.

These restrictions do not eliminate rights or remedies that apply to defective, misdescribed, incorrectly supplied, or otherwise legally protected purchases.

10. How to Request a Return or Refund

To begin a return, repair, replacement, or refund request, contact us using the information below.

Please include your order number, the product involved, the reason for your request, and photographs when relevant.

We will review your request and respond with the next steps. Please wait for our instructions before shipping an item back.

11. Contact Information

For all return, refund, exchange, repair, or order-related questions, please contact:

Business Name: Double Dee Equine LLC
Email: doubledeeequine@gmail.com

We appreciate your support of our small business and the craftsmanship that goes into every order. Thank you for choosing Double Dee Equine LLC for your custom horse tack needs.

12. Applicable Law

This policy is intended to be applied consistently with applicable federal and state laws, including applicable consumer protection requirements.

Nothing in this policy is intended to waive or restrict a customer's legal rights that cannot be waived or restricted by agreement.