Double Dee Equine LLC

Shipping Policy

Last Updated: October 8, 2026

Thank you for supporting Double Dee Equine LLC! We take pride in providing quality, handmade custom horse tack and carefully preparing each order for shipment. Please review our shipping policy before placing your order.

1. Shipping Locations

Double Dee Equine LLC currently ships orders within the United States only. At this time, we do not offer international shipping.

Please ensure your shipping address is accurate and complete when placing your order.

2. Order Processing Time

Our standard order processing time is 1–3 business days after your order is confirmed.

Business days are Monday through Friday, excluding holidays. You will receive a shipping confirmation and tracking information when your order ships, when tracking is available.

Please note that processing time is separate from shipping transit time.

Custom or made-to-order horse tack may require additional production time depending on the design, materials, customization requested, and current order volume. If your order requires additional time beyond our standard processing window, we will communicate that with you.

3. Shipping Rates and Delivery Estimates

Customers are responsible for shipping costs. Applicable shipping charges will be displayed at checkout before payment is completed.

Delivery times depend on the shipping service selected, the destination, and the carrier. Delivery estimates are not guaranteed.

Once your order has shipped, delivery is handled by the selected shipping carrier. Delays may occur due to weather, holidays, carrier disruptions, or other circumstances outside our control.

4. Custom Orders and Made-to-Order Items

Double Dee Equine LLC specializes in handmade custom horse tack, and some items may be created or finished specifically for your order.

Please carefully review your selections, measurements, colors, materials, hardware, and other customization details before submitting your order. We may contact you if additional information is needed to complete your custom item.

If a custom order requires additional production time, we will provide an update when reasonably possible.

5. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be accommodated once an order has entered production, has been customized, or has shipped. Requests will be reviewed in accordance with our separate Return and Refund Policy and applicable law.

6. Shipping Address Accuracy

Customers are responsible for providing the correct shipping address at checkout.

If you notice an error, please contact us immediately. We will do our best to help, but we cannot guarantee address changes after an order has been processed or shipped.

Additional shipping charges may apply if a package must be reshipped because of an incorrect address provided at checkout or because a package is returned to us as undeliverable.

7. Tracking Information

When tracking is available, a shipping confirmation with tracking details will be sent once your order has shipped.

Please allow 24–48 hours after shipment for tracking information to become available or update.

8. Lost, Delayed, or Damaged Shipments

If your order is delayed, appears lost, or arrives damaged, please contact us at doubledeeequine@gmail.com with your order number and any relevant details.

For damaged items, please include clear photographs of the item and packaging when possible. Please retain the packaging until the issue has been reviewed.

We will work with you and, when appropriate, the shipping carrier to help resolve the issue in accordance with applicable law and our policies.

9. Returns and Refunds

Our Shipping Policy covers shipping and delivery information only. Please refer to our separate Return and Refund Policy for information about returns, exchanges, refunds, and issues with custom-made items.

Please contact us before sending any item back. Unauthorized returns may be delayed or refused where permitted by law.

10. Contact Information

If you have questions about shipping, an existing order, or a custom horse tack purchase, please contact us:

Business Name: Double Dee Equine LLC
Email: doubledeeequine@gmail.com

Thank you for choosing Double Dee Equine LLC and supporting handmade craftsmanship. We appreciate your business and look forward to providing you with quality custom horse tack!